Design Issues for Service Delivery Platforms

Design Issues for Service Delivery Platforms

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Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.Moreover, end-user supported services, such as, for example, end-user-support for Samsung tablets are offered for the support of a large number of different features in terms of a Nokia Smartphone for instance, to encourage the end-user with ... Basically, we distinguish basic services, for example location-based services, and m-commerce services, such as, for example, the mobile phone parking ticketanbsp;...

Title:Design Issues for Service Delivery Platforms
Author: Martin Bergaus
Publisher:Springer - 2015-07-01

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