Right-Time Experiences

Right-Time Experiences

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Driving Revenue with Mobile and Big Data Maribel Lopez ... It needed a solution that could bridge the old and the new world. ... Hoberman says one way the company is addressing this issue is by having the agent ask the customer to verify information, such as existing services, when she is speaking to the customer.


Title:Right-Time Experiences
Author: Maribel Lopez
Publisher:John Wiley & Sons - 2014-10-06
ISBN-13:

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